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Troubleshooting

Solutions to common problems

⏱️ 5 minutes

Installation Issues

Windows installation fails

  • Ensure you run the installer with administrator privileges
  • Check that your system meets minimum requirements (Windows 10 or later)
  • Temporarily disable antivirus software and retry

macOS shows "Cannot verify developer"

  1. Open "System Preferences" β†’ "Security & Privacy"
  2. In the "General" tab, click "Open Anyway"
  3. Or right-click the app and select "Open"

Linux AppImage won't run

Ensure you've added execute permission:

chmod +x Notta-*.AppImage
./Notta-*.AppImage

Editor Issues

Editing large files is slow

  1. Reduce the render buffer size in Settings β†’ Performance
  2. Adjust the chunk split threshold
  3. Close unnecessary sidebar panels

Chinese input method incompatibility

Notta is optimized for major Chinese input methods. If you encounter issues:

  1. Try switching to a different input method
  2. Check for input method plugin conflicts
  3. Update to the latest version of Notta

Images not displaying

  • Check that the image path is correct
  • Confirm the image file exists
  • Try using an absolute path to reference the image

Activation Issues

Activation code is invalid

  • Confirm the format is correct: NOTA-XXXX-XXXX-XXXX-XXXX
  • Check for extra spaces
  • Confirm the activation code matches the purchase record you are activating

How to reactivate after changing devices

See the device management section in Activation Guide.

Export Issues

PDF export has style issues

  • Check for unsupported Markdown syntax in the document
  • Try adjusting margin parameters in export settings
  • Ensure fonts are installed on the system
Troubleshooting | Notta