Troubleshooting

Installation Issues

Windows installation fails

• Ensure you run the installer with administrator privileges
• Check that your system meets minimum requirements (Windows 10 or later)
• Temporarily disable antivirus software and retry

macOS shows "Cannot verify developer"

1. Open "System Preferences" → "Security & Privacy"
2. In the "General" tab, click "Open Anyway"
3. Or right-click the app and select "Open"

Linux AppImage won't run

Ensure you've added execute permission:

chmod +x Notta-*.AppImage
./Notta-*.AppImage

Editor Issues

Editing large files is slow

1. Reduce the render buffer size in Settings → Performance
2. Adjust the chunk split threshold
3. Close unnecessary sidebar panels

Chinese input method incompatibility

Notta is optimized for major Chinese input methods. If you encounter issues:

1. Try switching to a different input method
2. Check for input method plugin conflicts
3. Update to the latest version of Notta

Images not displaying

• Check that the image path is correct
• Confirm the image file exists
• Try using an absolute path to reference the image

Activation Issues

Activation code is invalid

• Confirm the format is correct: NOTA-XXXX-XXXX-XXXX-XXXX
• Check for extra spaces
• Confirm the activation code hasn't expired

How to reactivate after changing devices

See the device management section in Activation Guide.

Export Issues

PDF export has style issues

• Check for unsupported Markdown syntax in the document
• Try adjusting margin parameters in export settings
• Ensure fonts are installed on the system